Please note that our pieces are priced with the following in mind: the weight (grams) of the silver, the quality of the turquoise (or any additional gemstone), the artist, the age and the demand for that particular style. While we would love to be able to guarantee the craftsmanship of each piece, the fact that each piece has a unique and often long history before it finds its way to Roberts + Gene makes that impossible. We only purchase pieces from trusted sources and are happy to help you find a local silversmith if you should need repairs. Unless otherwise noted, all rings sold are sizable by your local jeweler. We can have a ring sized for you, but please note that there are additional costs and delivery times associated with such requests.
As we continue to build our relationships with current working silversmiths, we will guarantee the quality of all newly crafted pieces. If you have any issues with non-vintage purchases, we will work with you and the silversmith to see to any repairs free of charge. All other non-jewelry items that are vintage are final sale.
Layaway is available on orders over $500. A 20% down payment is required to secure your piece of jewelry and payment must be completed in 90 days. If you wish to cancel your layaway, please be aware that the 20% down payment is non-refundable. There are no exceptions to this.
All orders placed with Roberts + Gene are gift wrapped in our signature paper. Most orders will ship within 48 hours of being placed. If there is an extended delay expected on shipping your order, you will be notified within that time frame.
All orders are shipped via USPS Priority and both domestic and international postage will be calculated at the time of your order. When placing an international order, you agree that Roberts + Gene is not responsible for any duties or additional charges that may be due upon delivery. You also agree to not hold Roberts + Gene responsible for any mishandling by Postal services. Upon shipment, you will receive an email notifying you of the updated status of your order as well as tracking information. For expedited shipping, please email us for a quote.
All orders placed in North Carolina are subject to a 4.75% tax charge.
Returns & Exchanges
DUE TO OUR CLOSING ALL SALES ARE FINAL.
Please wear and store your jewelry with care. Each piece we sell was handcrafted and we ask that you respect and honor not only the artisan who created each piece and its age, but the connection we hope you attain with your new piece of jewelry as well.
Sterling silver should be polished regularly with a soft silver cleaning cloth. While solid silver pieces can be cleaned with a liquid or cream silver cleaner, avoid doing so with pieces set with turquoise as it’s a porous stone and can be damaged by such cleaners. To cleanse your mineral, simply use fresh, cool water and dry completely. All stones should be cleansed by their new owner by rinsing them under cool water to remove any energies from others who have handled it before you. Natural stones and minerals should be handled with care and not come into contact with any cleaning chemicals.